Privacy Policy

Last Updated:

This Privacy Policy describes how Jointaemovement collects, uses, stores, and protects personal information in connection with Daily Movement physical activity studio services, session passes, and related products offered through jointaemovement.world and at our Melbourne studio located at 40/37-39 Albert Rd, Melbourne VIC 3004, Australia.

1. Who We Are

Jointaemovement operates the Daily Movement physical activity studio in Melbourne, Victoria, Australia. We provide guided group sessions, open studio access, private coaching blocks, and related studio passes as described on our Studio Offerings page. For privacy enquiries, contact us at team@jointaemovement.world or call +61 1800 094 927.

2. Scope of This Policy

This policy applies to personal information collected when you purchase or use any of our studio products, including the Single Session Pass, Monthly Movement Plan, and Private Coaching Block, as well as when you book sessions, complete intake forms, use our website, communicate with our team, or visit our physical studio.

3. Information We Collect

We collect information necessary to deliver our physical activity studio services safely and effectively. Categories include:

• Identity and contact details such as your full name, email address, phone number, and postal address when provided.
• Account and booking information including session preferences, pass type purchased, attendance history, and scheduling records.
• Movement screening responses shared during your first visit or coaching intake to recommend appropriate session tracks.
• Payment-related metadata such as transaction references and invoice details. Full card numbers are processed by our payment provider and are not stored on our servers.
• Communications including messages submitted through our contact form, email correspondence, and phone notes relevant to your membership.
• Technical data from website visits such as IP address, browser type, device information, and cookie identifiers as described in our Cookies Policy.
• CCTV footage within studio common areas for safety and security, retained in accordance with applicable law and signage displayed on site.

4. How We Use Your Information

We use personal information for the following purposes related to our studio products and services:

• Processing purchases of session passes and coaching blocks and managing your membership account.
• Scheduling and confirming session bookings, sending reminders, and recording attendance.
• Delivering coached sessions safely by understanding your current activity level and any relevant limitations you disclose.
• Providing progress summaries and coaching notes associated with your purchased pass.
• Responding to enquiries submitted via jointaemovement.world or by phone.
• Improving our session programming, studio operations, and website experience through aggregated analytics.
• Complying with legal obligations, resolving disputes, and enforcing our Terms of Use and Return Policy.
• Sending service-related notices about pass expiry, schedule changes, or studio closures. Marketing communications are sent only where permitted and with appropriate consent.

5. Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we process personal information where necessary to perform our contract with you for studio passes and sessions, where you have provided consent, where required by law, or where we have a legitimate interest that does not override your privacy rights, such as maintaining studio safety.

6. Sharing Your Information

We do not sell your personal information. We may share data with trusted service providers who assist us in operating our studio products, including:

• Payment processors handling transactions for Single Session Passes, Monthly Movement Plans, and Private Coaching Blocks.
• Booking and membership management software used to schedule sessions and track pass usage.
• Email and communication platforms delivering session reminders and progress summaries.
• Cloud hosting providers storing website and member data within secure environments.
• Professional advisers including accountants and legal counsel when reasonably required.
• Regulatory or law enforcement bodies when disclosure is mandated by Australian law.

All third-party providers are required to handle data in accordance with applicable privacy standards and only for the purposes we specify.

7. International Data Transfers

Some of our technology providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with the Australian Privacy Principles.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Membership and booking records are typically retained for seven years after your last active pass expires for accounting and dispute resolution purposes. Movement screening data is retained while your membership is active and for up to two years thereafter unless you request earlier deletion and no legal obligation requires retention. CCTV footage is retained for a maximum of thirty days unless required for an incident investigation. Website analytics data is retained in aggregated form.

9. Security Measures

Jointaemovement implements administrative, technical, and physical safeguards to protect personal information associated with our studio products. These include access controls limiting staff visibility to member data on a need-to-know basis, encrypted connections on jointaemovement.world, secure storage of physical intake forms, and regular review of our data handling practices. While we take reasonable precautions, no method of transmission or storage is completely secure.

10. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Withdraw consent for optional processing such as marketing communications, without affecting the lawfulness of prior processing.
• Lodge a complaint with us or with the Office of the Australian Information Commissioner if you believe your privacy has been interfered with.

To exercise these rights, contact team@jointaemovement.world with sufficient detail to verify your identity. We will respond within a reasonable timeframe as required by law.

11. Children

Our studio products and sessions are intended for individuals aged sixteen and over. We do not knowingly collect personal information from children under sixteen without verified parental or guardian consent. If you believe we have collected such information in error, please contact us promptly.

12. Third-Party Links

Our website may contain links to external resources such as Google Maps. Jointaemovement is not responsible for the privacy practices of third-party websites and encourages you to review their policies independently.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our studio products, legal requirements, or operational practices. The revised version will be posted on jointaemovement.world with an updated date. Material changes affecting how we use personal information will be communicated to active members where practicable.

14. Contact Us

For privacy questions or requests relating to Daily Movement studio passes and sessions, contact Jointaemovement at team@jointaemovement.world, call +61 1800 094 927, or write to 40/37-39 Albert Rd, Melbourne VIC 3004, Australia.